Cancellation policy

CANCELLATION POLICY

Last updated: April 1, 2026

Overview

We understand that circumstances can change after placing an order. This policy outlines your options for cancelling a one-time purchase or an active subscription with MELT.

One-Time Purchases

If you wish to cancel a one-time purchase, you must contact us within 12 hours of placing your order. After this window, your order will have entered our fulfillment process and cancellation is no longer possible.

To request a cancellation, please email us at support@meltrecovery.com with the following information:

  1. Your order number
  2. The email address used at checkout
  3. The reason for your cancellation request

We will confirm whether your cancellation request can be processed. If approved, your refund will be returned to your original payment method within 5 business days.

Orders Already Shipped

Once your order has been handed over to the carrier and a tracking number has been issued, cancellation is no longer possible. In this case, please refer to our Refund & Return Policy to see if you qualify for a refund under our 30-day money-back guarantee.

Subscription Cancellations

You may cancel your MELT subscription at any time. To avoid being charged for your next billing cycle, your cancellation must be submitted at least 24 hours before your next scheduled billing date.

You can cancel your subscription in two ways:

  • Log in to your account on meltrecovery.com and manage your subscription directly
  • Email us at support@meltrecovery.com with your account email address and a request to cancel

Cancellations submitted less than 24 hours before your next billing date may result in one additional charge. In that case, the charge for that cycle will not be refunded but your subscription will be cancelled immediately after.

Already Processed Subscription Orders

If your subscription order has already been processed and shipped at the time of your cancellation request, that order cannot be cancelled or refunded unless it qualifies under our 30-day money-back guarantee. Your subscription will be cancelled going forward and you will not be charged again.

Partial Cancellations

We are unable to process partial cancellations. If you wish to cancel an order, the entire order must be cancelled. Individual items within an order cannot be removed after the order has been placed.

Changes to This Policy

We may update this Cancellation Policy from time to time to reflect changes in our operations or for other reasons. We will post the revised policy on this website and update the date accordingly.

Contact

For any questions regarding cancellations, please contact us at:

Email: support@meltrecovery.com Website: meltrecovery.com